Which statement about the agent of record is INCORRECT regarding plan consolidation?

The statement that claims the agent of record will not remain with the member after the consolidation is incorrect. During plan consolidations, agents typically continue to support their members, helping them navigate any changes associated with the new plan and ensuring that they understand their options. This continuity is important for maintaining trust and ensuring that members feel supported throughout the transition.

In contrast, the other statements reflect accurate practices during plan consolidations. Agents are required to inform members about any changes that affect them, keeping members well-informed about how the consolidation impacts their coverage. It is also standard practice that all members receive documentation outlining the consolidation, which serves to clarify the transition process and ensure transparency. Additionally, agents of record typically provide assistance with future enrollments, ensuring that members can make informed decisions about their insurance options going forward.