Which of the following statements about completing telephonic enrollments is FALSE?

Prepare for the Wellcare / Centene Annual Certification Training (ACT) Exam. Get ready with flashcards and multiple choice questions, each question has hints and explanations. Ensure your success!

The statement that the process must include most of the required elements necessary to complete the enrollment is considered false. In telephonic enrollments, it is crucial that all required elements are included rather than just most of them. Each element is designed to ensure compliance with regulatory requirements and to protect the rights of the individuals enrolling. This encompasses providing complete and accurate information to ensure that the enrollment process is valid and legally binding.

In contrast, the other statements are accurate. The requirement for the call to be recorded ensures accountability and transparency. Additionally, informing the individual about the recording and securing their agreement is a fundamental part of the telephonic enrollment process. Finally, obtaining verbal attestation of the intent to enroll is necessary to confirm the individual's consent and understanding of what their enrollment entails. This rigorous adherence to protocol is essential in maintaining integrity in the enrollment process.

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