Which of the following statements about an agent's control over Star Ratings is true?

The statement that agents can influence key quality areas related to Star Ratings is correct because agents play a crucial role in the service and support provided to members. Their interactions with members can significantly impact member satisfaction, which is one of the contributing factors to Star Ratings. By providing accurate information, helping members navigate their healthcare options, and enhancing the overall member experience, agents can help improve the quality metrics that are assessed for Star Ratings.

While it's true that agents do not have direct control over the specific algorithms that calculate Star Ratings, their influence on member engagement and service quality can indirectly affect the scores. This understanding emphasizes the importance of the agent's role in promoting a positive health plans experience that contributes to higher Star Ratings.

The other choices outline different perspectives but do not accurately highlight the agent's influence. For instance, stating that agents have no control overlooks the potential impact they can have on quality measures. The notion that only the administration controls Star Ratings fails to recognize the collaborative effort between agents and administration in enhancing member experiences. Lastly, claiming that Star Ratings are based solely on member feedback ignores the comprehensive factors involved in the rating system, including clinical measures and service performance metrics.