Which of the following is not included as a quality driver in Wellcare’s strategy?

In the context of Wellcare’s strategy for quality drivers, member payments do not typically fall under the primary quality drivers that emphasize member experience, service, and outcomes. Quality drivers are elements that influence and enhance the overall performance of healthcare services provided to members.

Member service is considered a crucial quality driver because it directly impacts member satisfaction and engagement. A strong reputation is vital as it affects trust and credibility in the healthcare market. Serving government customers is also fundamental, as it reflects Wellcare's commitment to meet regulatory standards and the specific needs of populations covered by government programs.

On the other hand, while member payments are important for operational effectiveness, they do not directly relate to the quality of care or member experience. Therefore, they are not categorized as quality drivers within Wellcare’s strategy framework. Understanding this distinction helps in recognizing what aspects of service are prioritized to improve healthcare delivery for members.