Which of the following areas do Sales Agents/Brokers control regarding Star (Quality) Ratings?

Sales agents and brokers have a significant impact on multiple factors that contribute to Star Ratings, which evaluate the quality of healthcare plans.

When it comes to member satisfaction and experience, sales agents play a crucial role by providing accurate information about plans, helping individuals make informed decisions that lead to better experiences with their chosen healthcare plan. By being knowledgeable and responsive, agents can enhance how members feel about their services.

Complaints are another area where agents contribute to Star Ratings. Sales agents are often the first point of contact for members. Their ability to address issues effectively can minimize complaints, as they can answer questions, resolve concerns, and guide members through processes that, if misunderstood, might result in complaints.

Moreover, rapid disenrollment, where members leave a plan soon after enrollment, is also influenced by the interactions members have with agents. If agents provide a clear understanding of the plan's benefits and limitations at the outset, it reduces the likelihood of disenrollment due to misunderstanding or unmet expectations.

Given that sales agents/brokers impact all these areas - member satisfaction, complaints, and rapid disenrollment - it is accurate to recognize that they control these elements, which reinforces the importance of their role in driving overall Star Quality Ratings.