What guidelines must agents practice according to Wellcare?

Agents must practice according to the guidelines set by Wellcare, and this includes adhering to Medicare Advantage policies, Centene's Code of Conduct, and the standards outlined by AHIP. Each of these components plays a crucial role in ensuring that agents operate within the appropriate legal and ethical framework.

Medicare Advantage policies provide a foundational understanding of the rules and regulations that govern Medicare health plans, which agents must follow to ensure compliance and provide accurate information to clients. Centene's Code of Conduct further emphasizes the ethical responsibilities of agents, outlining expected behaviors in their dealings with clients, colleagues, and the company. Lastly, the guidelines established by AHIP (the America’s Health Insurance Plans) contribute to the overall competency of agents, ensuring that they are knowledgeable about the programs they represent and are equipped to serve the needs of beneficiaries effectively.

Together, these elements create a comprehensive guideline structure for agents, ensuring they operate ethically, legally, and with professionalism in their functions.