What action is required when contacted regarding an allegation of noncompliant activity?

Prepare for the Wellcare / Centene Annual Certification Training (ACT) Exam. Get ready with flashcards and multiple choice questions, each question has hints and explanations. Ensure your success!

When faced with an allegation of noncompliant activity, it is essential to take the matter seriously and follow appropriate protocols. The correct action involves a comprehensive approach to ensure the integrity of the investigation and compliance with regulations. Consulting with legal counsel before taking any further steps is crucial, as they can provide guidance on handling the situation in accordance with laws and company policies. Taking thorough documentation of the conversation is also necessary to maintain a clear record of the allegations and responses, which can be important for any subsequent investigations or legal considerations.

Ignoring the allegation is not an option as it could lead to further violations or contribute to a culture of noncompliance within the organization. Each element mentioned in the correct answer is vital in protecting the organization and ensuring due process is followed. Therefore, taking all appropriate actions, including legal consultation and documentation, is essential when responding to allegations of noncompliance.

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