In what format should sensitive communications of PHI occur?

Prepare for the Wellcare / Centene Annual Certification Training (ACT) Exam. Get ready with flashcards and multiple choice questions, each question has hints and explanations. Ensure your success!

Sensitive communications of Protected Health Information (PHI) should occur in written, electronic, and verbal formats when conducted securely. This encompasses a broader range of communication methods that can effectively ensure patient confidentiality and comply with regulations such as HIPAA (Health Insurance Portability and Accountability Act).

Written communication serves to formally document information and agreements, which can be crucial for legal and policy reasons. Electronic communication can include secure emails or encrypted messages, providing a fast and efficient means of sharing sensitive data while maintaining confidentiality. Verbal communications, when conducted in private settings, allow for direct and immediate interactions but must be approached with caution to prevent unauthorized disclosures.

While the selected answer covers multiple secure communication forms, other options suggest limitations that could compromise the safe handling of PHI, such as using public channels or informal talks. These methods fail to ensure the necessary safeguards required to protect sensitive health information effectively.

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