Can an agent who has never received verbal warnings be issued a Corrective Action Plan?

The assertion that an agent who has never received verbal warnings cannot be issued a Corrective Action Plan is correct because organizations often have policies that allow for the implementation of such plans based on the severity of the situation or the nature of the conduct, rather than previous warnings. A Corrective Action Plan may be necessary to address specific performance issues or behaviors directly, even if prior warnings were not issued. It is a formal method to rectify concerns and guide the agent towards improvement, regardless of any previous informal warnings given. This underscores the idea that corrective measures can be enacted at any time if deemed necessary by the management or human resources, reflecting the organization's commitment to maintaining standards and performance.

In this context, other options like the notion that a corrective action plan can only be issued after a written warning, or that the decision hinges solely on specific situations, do not encompass the broader policies that organizations typically have regarding performance improvement strategies.