Can agents who have never had any verbal warnings be issued a Corrective Action Plan?

The assertion that agents who have never had any verbal warnings cannot be issued a Corrective Action Plan is based on the idea that a Corrective Action Plan (CAP) is typically a structured process aimed at addressing specific performance or behavior issues. Often, before a CAP is issued, there is usually a need for prior discussions or warnings to give the individual an opportunity to improve.

In many organizations, including those in the healthcare and insurance sectors like Wellcare/Centene, the purpose of issuing warnings is to formally notify an employee of a deficiency in performance or behavior, providing them with the chance to rectify the issue. If an agent has had no prior warnings, it suggests that there have been no identified issues requiring correction, thus making the issuance of a CAP premature or unwarranted.

A Corrective Action Plan is generally not invoked in the absence of previous discussions or indications of performance problems. This policy ensures fairness and clarity in the disciplinary process and helps maintain an environment where employees are aware of expectations and have been given the opportunity to meet them.