Can agents who have never had any verbal warnings be issued a corrective action plan?

A corrective action plan is typically implemented to address specific performance issues or behaviors that do not meet the organization's standards. It is designed to improve an employee's performance and set clear expectations for future conduct.

In the context of this question, agents who have never received any verbal warnings are generally considered to be meeting performance standards and not exhibiting problematic behavior that would necessitate a corrective action plan. Therefore, issuing a corrective action plan to an agent without any prior warnings would be considered inappropriate, as there would be no documented evidence of the need for performance improvement. Corrective action plans are usually reserved for cases where there is a clear history of issues or non-compliance with expected standards, which makes the reason for the issuance of such a plan valid.